In an era plagued with ever-evolving challenges, business leaders must seek innovative solutions to stay ahead of the competition and turn these challenges into opportunities. One particular solution that seems to be the silver bullet is intelligent automation.
But what is intelligent automation? If the first thing that came to mind was automated assembly lines, you’re not too far off the mark. Another valid concern you may be having is whether this new development is worth the trouble, and as you’ll soon find out, it is.
More and more businesses and organizations are turning to intelligent automation, and you should, too, if you’re keen on leveraging its incredible and far-reaching benefits. Keep reading and discover what intelligent automation is and its revolutionary potential.
What Is Intelligent Automation – And Should You Care?
While they may seem the same, robotic process automation (RPA) is entirely different from intelligent automation, but there’s a bit of overlap.
Intelligent automation refers to the use of a raft of automation technologies, namely machine learning, artificial intelligence, business process management, and robotic process automation, to streamline processes and improve decision-making in an organization that would otherwise require human intervention.
As a business or organization, everything comes to the people and your bottom line. Besides that, organizations constantly face stiff competition, with the stakes increasing daily.
With intelligent automation, however, businesses can empower their staff better, provide high-quality products and services to their customers, and lower operational costs to remain competitive while still profitable.
Here are three major ways intelligent automation is revolutionizing work and industries.
1. Enhanced Productivity and Efficiency
Almost every organization or business has numerous repetitive tasks critical to operation and success. Unfortunately, the average human can only work so hard, but eventually, they’re vulnerable to fatigue, which is in the ideal condition.
With the complexities of life, organizations can’t reasonably expect their workforce to perform optimally the whole time, but that’s the goal. On the other hand, intelligent automation is completely immune to fatigue and can work almost infinitely.
When your workforce can delegate repetitive but useful tasks in your organization, they’re free to take on more high-value work, and this can boost your staff’s morale, job satisfaction, and even productivity at work.
2. Better and Improved Customer Experience
One of the hallmarks of a good customer experience is timely responses and personalization, where the customer feels heard and that their issues are resolved according to their expectations.
Besides personalizing product recommendations and responses down to the last T, intelligent bots can respond to queries 24/7, and some advanced models can even resolve issues autonomously without human intervention.
3. Better Accuracy and Enhanced Quality
Every business aspires to have high-quality standards for its products and services. Usually, it’s up to the organization’s human resources to maintain this, but unfortunately, it’s not always feasible. Product or service quality inevitably drops when fatigue sets in or there’s low morale.
The same goes for accuracy. When people are tired, they get complacent and easily make mistakes, which can sometimes be very costly to the organization. On the other hand, intelligent automation tools can breeze through heaps of work while maintaining the desired level of accuracy and output quality.
Industries Utilizing Intelligent Automation
Many industries and organizations worldwide have deployed intelligent automation with remarkable success. Here are but a few sectors utilizing intelligent automation to improve client outcomes and support their workforce.
1. Finance
By leveraging the capabilities of big data and newfound large language models, intelligent automation is enhancing fraud detection capabilities in finance. Similarly, advanced intelligent automation tools can perform automated financial auditing and reporting with minimal to no errors.
2. Retail
Some of the greatest challenges in retail are inventory management and personalizing experiences for individuals. Despite conventional interventions like hiring more staff, organizations almost always hit a snag. Pilferage will still be there; if that’s not enough, businesses will have to deal with unsatisfied customers.
Not anymore. Some retail businesses have already leveraged intelligent automation to achieve fully automated and real-time inventory management, self-checkout options with little to no loss, and even enhanced customer experience through personalized product options and recommendations.
3. Healthcare
Thanks to machine learning, intelligent medical automation tools can achieve feats that wouldn’t be possible with the average human’s capabilities. One pioneering field is in the detection of fractures and tumors. This helps to prompt early intervention, which, down the line, leads to better outcomes for patients.
Intelligent automation is also crucial in drug and clinical research. Due to AI’s ability to parse through countless research papers, intelligent automation tools can quickly spot patterns and recommend possible solutions that wouldn’t typically cross the human mind.
4. Manufacturing
As one of the early adopters of robotic process automation, the manufacturing industry has quickly leveraged and benefited immensely from intelligent automation. One of the more evident benefits has been in the form of intelligent robot-assisted assembly lines.
In place of humans, industrial robots perform repetitive, heavily tasking, and sometimes hazardous work. This leaves employees to work safely and on other high-value tasks.
Bottom Line
Intelligent automation presents an undeniably high-value proposition to organizations and businesses looking to take a huge leap forward. While there are risks involved, the benefits are more. Whether or not you leverage intelligent automation to your organization’s advantage, one thing is certain: others have noticed and won’t hesitate.
Get ahead of the curve today, and find out how we can help you with intelligent automation.