New eras of customer relationship management are emerging with an emphasis on strategic platform goals and innovative design. Rethinking the use of these...
Tag - CRM
Artificial intelligence is the next big innovation in CRM. It will be a personal assistant for customers that helps agents manage difficult tasks to meet their...
Oracle CloudWorld, held in Las Vegas this week, announced three major artificial intelligence (AI), with an increased focus on CRM and Service. Oracle...
I have always been a gearhead. I am not just talking about my love for short-block V8s, though I think it’s the same thing. It’s a whole ecosystem...
It’s not obvious to many of us that there is a change in the medical profession. However, I believe that this change will affect nearly all aspects of...
It’s amazing how much a decade can change. Just a decade ago, vendors struggled to provide the basic rudiments for automated triage in customer service...
When we think about what the future holds for CRM in light of such innovations as the rapid integration of artificial intelligent, we should also consider our...
AI is changing everything in CRM this year. It seems that the importance of CRM is a matter settled. We need CRM and the data captured to run our customer...
Contact center software company Playvox In order to offer a true omnichannel customer experience, brands must assist their customers using the platforms they...
Tidio is an AI tool that promises to make near-miracles for business owners by automating the customer service process, boosting conversion rates and...