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Tidio Brings Affordable AI CRM Tool to Small Businesses

Tidio is an AI tool that promises to make near-miracles for business owners by automating the customer service process, boosting conversion rates and increasing overall efficiency.

Tidio AI will not seem different if you’re familiar with the CRM platform or have browsed product catalogs of software to boost customer experience (CX). Its features are described in seemingly mundane terms.

A Reply Assistant can help you improve your writing by adding polish to it. For example, an FAQ Wizard scrapes questions and answers from your site and creates FAQ bots. Customer intent tools are used to organize chats based on intent categories. The phrase matcher uses an AI model and Natural Language Processing (NLP), to match similar user questions with predefined phrases.

A decision based on the assumption that there is nothing novel could be misleading. Such tools do exist. Until now, these tools were prohibitively expensive for small businesses.

Tidio wants this to change by making its CRM tool affordable for SMBs.

Vytautas Jurskevicius is the CMO of Tidio. Artificial intelligence was expensive and therefore out of reach for most people, except those in enterprise operations.

He told CRM Buyer, “We developed Tidio AI to bring together most of our tools and features in one place. We also wanted to democratize access to the latest AI technology for small and mid-sized businesses.”

The 10 Year Development

Tidio was founded in 2013 by Tytus Wiktor and Marcin Golas. The founders understood that e-commerce companies could only grow if they treated their customers “right”. Customer service became the priority of the company.


Juskevicius says that Tidio’s tools and solutions are available for small- and medium-sized companies. These solutions offer the same cutting-edge technology as those used by large corporations. These tools, in turn, increase sales and revenues.

Over the past ten years, Tidio created tools such as chatbots and live chat software. It also developed a ticketing, order management system, response robots, a multichannel email inbox, live previews for customers’ lists, and analytics tools.

“Tidio AI was built to increase efficiency and automation for customer service teams. He said that he would like to assist other people in their jobs, no matter what size their company is.

AI-driven automation for small firms

What makes Tidio AI’s automation features so appealing in an industry where there are many CRM tools that look the same? Juskevicius’ answer is simple. It is all about the “miracles AI can perform for SMBs.”

It does not, for example, exclude smaller businesses from automating their processes of customer service because of the cost. He noted that Tidio customers are able to get AI technology at a fractional price compared to other vendors on the market.

The platform offers a variety of functions that can be used to resolve marketing and CX problems. AI helps to automate customer service, increase conversion rates and improve overall efficiency.

Chatbots are one of its AI features. It’s easy to use the toolset to build bot functions that learn, create conversational scenarios, listen to what customers are saying and measure the effectiveness of the answers.

CX Enhancement

Tidio’s productivity software isn’t a relic of the past. The company offers AI-powered services all in one place, at a price that suits your budget.

Reply Assistant is a language model based on AI GPT-3.5 that speeds up the processes of human agents. It improves written responses and removes the repetitiveness of delivering the content.

The chatbot will only need to be told by the live agent to send a simple message like “Order sent.” The customer will receive a more detailed response, which builds a stronger relationship.

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Tidio Toolset Apps and Pricing

Tidio tools and apps are compatible with many popular ecommerce and CRM platforms. This is the full list. available app integrations.

The company offers an unlimited-use plan for free. Subscribers have the option to add Tidio across multiple websites and stores. Chatbot limits are automatically refreshed after 30 days, for both paid and free plans.

Users can choose from a wide range of options, and the cloud-based service allows them to change plans and features according to their changing requirements.

The complete subscription plan and pricing information is available on the Tidio website.