The level of mistrust among online retailers in the way they handle personal information from their customers is at an all time high. This has cost merchants...
Tag - Customer
I was a guest at the end of 2013 on one of Paul Greenberg’s and Brent Leary’s shows, on their streaming network PPN. It’s obvious that there is a lot CRM...
Artificial intelligence (AI), which creates conversational customer experiences, could be a competitive advantage for retailers and organizations that are...
It’s amazing how much a decade can change. Just a decade ago, vendors struggled to provide the basic rudiments for automated triage in customer service...
