New eras of customer relationship management are emerging with an emphasis on strategic platform goals and innovative design. Rethinking the use of these...
CRM System Purchasers
The Essential Guide to CRM System Buyers. The Essential Guide for CRM System Purchasers provides executives and business decision makers at SMBs as well as enterprise-level businesses with the necessary information and resources to maintain a strong competitive edge in an omnichannel market.
Artificial intelligence could be the key to helping businesses improve their forecasting. A recent study found that 81% of the more than 2,000 leaders in...
Artificial intelligence is the next big innovation in CRM. It will be a personal assistant for customers that helps agents manage difficult tasks to meet their...
I was a guest at the end of 2013 on one of Paul Greenberg’s and Brent Leary’s shows, on their streaming network PPN. It’s obvious that there is a lot CRM...
Oracle CloudWorld, held in Las Vegas this week, announced three major artificial intelligence (AI), with an increased focus on CRM and Service. Oracle...
I have always been a gearhead. I am not just talking about my love for short-block V8s, though I think it’s the same thing. It’s a whole ecosystem...
Artificial Intelligence (AI) has become a part of our everyday lives, thanks to the smart assistants, autonomous cars, products recommended on ecommerce sites...
It’s not obvious to many of us that there is a change in the medical profession. However, I believe that this change will affect nearly all aspects of...
Artificial intelligence (AI), which creates conversational customer experiences, could be a competitive advantage for retailers and organizations that are...
Oracle and Microsoft recently announced a collaborative pact for the interoperability of several products from each company to support Bing Searches and other...
